FAQs

Q: What are your shipping and handling rates?

A: Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order. All shipping costs are calculated using a Fedex shipping module during the check out process.

Q: What is your returns policy?

A: You have 14 calendar days to return an item from the date you received it. We want you to be completely satisfied with your order. If for some reason you are not and you wish to return your purchase, you’ll need to contact our Customer Service department orders@wickedbarley.com to obtain an approval number. Once you have obtained your approval number, please follow these three easy instructions to return your purchase:

Make sure the item is unused and in the same condition that you received it. Your item must be in the original packaging. We cannot refund items that are marked or otherwise damaged.
Enclose a copy of your invoice. Please include a copy of the original invoice with the returned item(s) so that we can issue the proper refund.

Ship the package to our returns department. To guarantee delivery, please insure your package or ship it by UPS. Returns must be sent postpaid to:

Wicked Barley Brewing Co.
ATTN: RETURNS
4100 Baymeadows Road
Jacksonville, Florida 32217

If you have additional questions about our returns policy, please e-mail our Customer Service department at orders@wickedbarley.com.

Contact Us

If you have questions regarding an order, please consult our list of Frequently Asked Questions or contact our Customer Service department using one of the methods outlined below.

E-mail: Send your queries to us at orders@wickedbarley.com. All questions will be addressed within 24-48 hours of receipt. Please note that for your security, we actively discourage placing an order with us via e-mail. Shop online instead through our secure server.

We appreciate your business and look forward to serving you!

WICKED UPDATES

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